Privacy policy

At HETNHET, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Full name
  • Mobile/telephone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Product and size information
  • Payment-related information required to process your order
  • Information you provide when contacting customer support

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Process and deliver your orders
  • Confirm your orders and provide shipping updates
  • Process replacements and customer-service requests
  • Communicate with you about your orders
  • Respond to your questions and support requests
  • Improve our products, website, and shopping experience
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We will use your personal information only for legitimate business purposes connected with providing and improving our services.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

HETNHET does not intentionally store your complete debit card, credit card, UPI, or other sensitive payment credentials on our own systems. Payment information may be handled directly by the payment provider according to its own privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our business, including:

  • Payment processors
  • Courier and delivery companies
  • Website and technology service providers
  • Customer-support or communication providers
  • Other service providers necessary to fulfil your order

For example, your name, phone number, and delivery address may be provided to a courier company so that your order can be delivered.

We do not sell your personal information to third parties.

We may also disclose information when required by law, legal proceedings, government authorities, or to protect our legal rights and the security of our customers and website.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance and user experience
  • Support relevant marketing and advertising activities where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete your orders and provide customer support
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal, tax, accounting, and regulatory requirements

When information is no longer required for these purposes, we may delete or securely dispose of it where appropriate.

8. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, and other integrations.

Third-party services may have their own privacy policies and terms. We recommend reviewing the privacy policies of those services when using them.

Our website may also contain links to third-party websites. HETNHET is not responsible for the privacy practices or content of external websites.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Ask questions about how your information is being used

Some requests may be subject to legal or operational requirements.

To make a privacy-related request, contact us using the details below.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

Any updated version will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

HETNHET
Phone: 9969161282

Store: The Jersey Club
Address: Shop No. 10, Kamla Vihar Sports Club, Shop No. 05, Shree Vallabh, Mahavir Nagar, Kandivali West, Mumbai, Maharashtra – 400067

Phone: 9969161282